Intercom Information Management Service offerings for information Management helps you take control of your business. Through a portfolio of software and services for managing and distributing a variety of content - when, where, and how it’s needed - and for delivering it to those who need it most. They provide business-wide capabilities for managing and integrating scanned images, e-mail, facsimiles, electronic office documents, computer-generated output, and rich media, audio and video files with existing business applications such as sales, accounting, inventory, and customer support. In addition, business processes can be automated and improved to help expedite decision-making, activity assignments and accountability.

Moreover, our services extend to include information integration, which is the process of integrating and transforming data and content to deliver authoritative, consistent, timely and complete information, and governing its quality throughout its life cycle.

Our Information Integration platform integrates and transforms data improving productivity, flexibility and performance, so you have the right information for your business and you can:

• Connect to information
• Understand information
• Cleanse information
• Transform information
• Deliver information
• Replicate data

Intercom Information Management Service offerings leverages the following technologies from IBM technology stack, namely:

> IBM DB2(R) Content Manager

IBM DB2(R) Content Manager provides a foundation to help manage access and integrate critical business information on demand. With DB2 Content Manager, you can integrate all forms of content - document, Web, image, rich media - across diverse business processes and applications include Siebel, PeopleSoft and SAP.

DB2 Content Manager integrates with your existing hardware and software investments (IBM and non-IBM), enabling your organization to leverage common infrastructure and achieve a lower cost of ownership. DB2 Content Manager solutions help you streamline workflow, improve productivity and deliver new, powerful and advanced services that leverage critical business content, with information and services delivered to users conveniently and automatically.

> IBM DB2(R) Content Manager OnDemand

IBM DB2(R) Content Manager OnDemand is a leading Enterprise Report Management solution. It provides high-volume capture of computer output, advanced client solutions for desktop and standard Web browsers, and also enables automated storage management with advanced search and report-mining capabilities. The Content Manager OnDemand application allows an enterprise to automatically organize and store any printed output such as reports, checks, statements, or invoices, as well as e-mails and image documents.

DB2 Content Manager OnDemand for Multi-platforms also provides a platform for implementing leading electronic bill presentment and payment solutions. This solution is available on IBM AIX(R), Microsoft(R) Windows NT(R), Windows 2000, Windows 2003, HP-UX, Linux(R), Sun Solaris, IBM iSeriesTM and IBM z/OS(R) platform servers.
 

IBM DB2(R) CommonStore for Exchange Server
Continuous growth in the number of e-mail users and increased traffic, volume, and size of each e-mail necessitates specific management. E-mail archive management is key to controlling this volume growth and storing e-mail records as mandated by industry-specific regulations. IBM DB2(R) CommonStore for Exchange Server is the solution from IBM for e-mail archive management for Microsoft(R) Exchange customers.

DB2 CommonStore provides automated policy-driven and user-driven archive capabilities and easy retrieval from the standard client user interface of the messaging systems (Microsoft Outlook client). After archiving policies are defined and implemented, some of the major problem areas created by the rapid growth of the messaging systems can be tackled:
• Performance issues
• Increasing storage requirements
• Operational difficulties
• Compliance of regulatory e-mail record-keeping issues

> IBM DB2(R) CommonStore for Domino Server

Continuous growth in the number of e-mail users and increased traffic, volume, and size of each e-mail necessitates specific management. E-mail archive management is key to controlling this volume growth and storing e-mail records as mandated by industry-specific regulations. IBM DB2(R) CommonStore for Lotus(R) Domino(R) is the solution from IBM for e-mail archive management for Lotus Domino customers.
DB2 CommonStore provides automated policy-driven and user-driven archive capabilities and easy retrieval from the standard client user interface of the messaging systems (IBM Lotus(R) Notes client).
After archiving policies are defined and implemented, this is an example of some of the major problem areas created by the rapid growth of the messaging systems that can be tackled:
• Performance issues
• Increasing storage requirements
• Operational difficulties
• Compliance of regulatory e-mail record-keeping issues

> IBM® InfoSphere® QualityStage

It ensures systems deliver accurate, complete information to business users across the enterprise. Industry’s leading matching engine ensures that the information that runs your enterprise is based on your business rules, reflect the facts in the real world and provide an accurate view across your enterprise. Single set of standardization, cleansing, matching and survivorship rules for your core business entities - executed in batch, real time, as a web service.

IBM InfoSphere QualityStage and InfoSphere QualityStage for z/OS provide these unique capabilities that allows you to:
• Leverage existing mainframe resources in order to maximize the value of your IT investments
• Take advantage of the scalability, security, manageability and reliability of the mainframe
• Add mainframe information integration work load without added z/OS operational costs
> IBM® InfoSphere® DataStage®
It integrates data on demand with a high performance parallel framework, extended metadata management, and enterprise connectivity, across multiple and high volumes of data sources and target applications.

InfoSphere® DataStage® and IBM InfoSphere DataStage for Linux on System z provide these unique capabilities:
• The powerful ETL solution
• The scalable platform
• Comprehensive source and target support
• Real-time data integration support
• Advanced maintenance and development
• Complete connectivity between any data source and any application

Flexibility to perform information integration directly on the mainframe, InfoSphere DataStage for Linux on System z, provides:
• Ability to leverage existing mainframe resources in order to maximize the value of your IT investments
• Scalability, security, manageability and reliability of the mainframe
• Ability to add mainframe information integration work load without added z/OS operational costs

> IBM® InfoSphere™ Information Server

IBM® InfoSphere™ Information Server is a revolutionary new data integration software platform from IBM that helps organizations derive more value from the complex, heterogeneous information spread across their systems. It offers data profiling and monitoring capabilities that help you derive more value from complex information spread across enterprise systems.
• Expedite delivery of data-driven projects
• Utilize business-driven Rules Analysis with reusable construction and application across multiple data sources to offer quick time to value
• Help minimize costs and resources of critical data integration projects
 

> Our Services

Technical skills are critical to the success of any technology implementation. Intercom Services provides a team of specialized technical resources to help our clients to effectively deploy and ensure success of their IT solutions initiatives. Intercom provides packaged and tailored Training, Implementation, Support and Consulting services that help our customers leverage their technology investments to the fullest while lowering their total cost of ownership (TCO).