Intercom Workflow and Collaboration Service offerings provide workflow and collaboration services to stream business processes, enhance productivity, improved customer service, and effectively collaborate and share knowledge.

Intercom Workflow and Collaboration Service offerings leverages the following technologies from IBM technology stack, namely:

> IBM Lotus(R) Domino

IBM Lotus Notes/Domino continues to set the standard for innovation in the messaging and collaboration market that Lotus defined over a decade ago. The Notes and Domino platform is evolving on an aggressive schedule, putting innovations in customers' hands as quickly as possible. The Lotus Notes/Domino was the most extensive and strategic maintenance release IBM Lotus has ever done.

Lotus Domino collaborative applications enable users to share, collect, track and organize information so they can perform their jobs more efficiently. With Lotus Domino server, developers can create collaborative solutions that provide a variety of productivity-enhancing business functions. Lotus Domino applications can include work-flows that route information, forums that facilitate community discussions, customer relationship management (CRM), project tracking, supply chain or customer support solutions. Users have the flexibility to access Lotus Domino applications from Lotus Notes clients, Web browsers, portals, mobile devices and any Object Linking and Embedding (OLE)-compliant application, such as Microsoft Office.

> IBM Lotus(R) Workflow

Today, the tremendous forces of technological change and globalization are forcing companies in all industries to re-examine the ways they conduct their business. In order to compete effectively, organizations are striving to improve their operational efficiency, increase collaboration, serve their customers better, bring new products and services more quickly to market, and adapt more flexibly to shifting market conditions. All of these changes require the organization to understand, improve, and better manage their core business processes.

While BPR focuses on business process analysis and design, workflow is the term applied to business process management. Workflow refers to software that organizes and controls the tasks, resources, and rules required to complete a business process. Workflow software provides a data and document container for each unit of work, called a work item, and automatically routes and tracks them, according to business rules, to users or “roles” as dictated by the process definition.

> Our Services

Technical skills are critical to the success of any technology implementation. Intercom Services provides a team of specialized technical resources to help our clients to effectively deploy and ensure success of their IT solutions initiatives. Intercom provides packaged and tailored Training, Implementation, Support and Consulting services that help our customers leverage their technology investments to the fullest while lowering their total cost of ownership (TCO).