Support / managed services

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To ensure that our customers IT systems are continuously functioning in the best possible way, we offer support/managed services. Whether we work either remotely or on-premise, we monitor, detect, and respond to support calls to fix incidents, isolate threats, enhance performance, and manage recurring problems within predefined service level agreements that meet our customers' mission-critical and operational systems requirements. We can also provide our customers with outsourced human resources that are highly skilled and have a full understanding of the customer's business and IT needs to manage their support operations on-site and to oversee automated repeat tasks designed to prevent issues before occurrence leading to better service delivery.To facilitate on our customers the reporting, tracking, and closure of support incidents we provide them with access to a web-based support portal providing them with 24*7 access to the status of their open incidents.