Service Management

BMC Service Management combines modern, mobile service desk solutions, service-aware data center discovery, and IT operations automation with out-of-the-box ITIL ®for a superior IT experience. Delivered from the BMC cloud or your own data center.

  • User self-service: Decrease service resolution time and reduce the volume of incidents and direct contacts with BMC Digital Workplace (formerly MyIT), Knowledge, and Chat
  • Automation: Automate common activities and collate compliance against regulatory controls, mediation, and reporting
  • Security remediation: Assess vulnerability risk, impact, and remediation automatically to comply with regulatory and corporate policies
  • Smart reporting: Create a smarter service desk by enabling service desk managers to create and publish their own reports
  • Dynamic IT asset management: Identify forgotten assets that are potential entry points for security breaches