Abu Dhabi Commercial Bank - Intercom Enterprises

Customer Name: Abu Dhabi Commercial Bank

Project Name: SuccessFactors Performance and Goals PMGM

Customer Need:

Abu Dhabi Commercial Bank (ADCB) is the third in the UAE market, with assets valuing more than ($110 billion). ADCB has been operational since the seventieth of the last century and effectively contributed to some landmark projects in the area. The bank has recently penetrated the Egyptian market, with high expectations to play a pivotal role in the coming period within the group’s network of branches in the Arab region.

An organization of this size has many deep-rooted traditions that set the standard for a successful business, and with their plans for rapid growth in the Egyptian market, it was necessary to put in place a regulatory framework to run the day-to-day operations smoothly, ensuring the peak performance of all the employees. That is why we collaborated with them to implement number one Talent Management Solution SAP SuccessFactors Performance and Goals module (PMGM).

Project Solution Description:

Organizations with a vast workforce tend to have a simplified HR process, to manage the resources efficiently, and SAP SuccessFactors PMGM is an integrated cloud-based HR solution that is utilized to manage the entire activity of the organization’s workforce. It is an end-to-end integrated human capital management solution, incorporating the whole HR process elements from payroll, employee management, recruitment, and onboarding, to performance management and compensation, in addition to the HR analytics and workforce planning to deliver the business strategy.

Solution Benefits:

With the help of SAP SuccessFactors PMGM, ADCB can now effectively manage the performance of the employees, to be able to stand the competition and execute efficient business strategies, lives up to their standards. The solution is based on four different modules, delivering value through:

Goal Management: Managing tactical and strategic goals throughout the organization by defining 2 Goals Plan, Goal Cascade Top-Down, Goal State and Permissions, Actual and Targeted statuses
Performance Management: identifying the best performers and helping those struggling through 3 different Performance Forms, accurate Rating Scales, Route Maps, Development Plan for low performers, and 360 degrees evaluations.
Continuous Performance Management: ensuring that employees keep their peak performance, through Compensation Plan Templates, Guidelines and Restrictions, and performance Calibration.
Integration: The solution was fully integrated with the Core HR system to guarantee smooth operation, better user experience