Customer name: Orange Egypt
Industry: Telecommunication Sector
Project Name: Mobile network Geo dashboard and analytics solution
Offering: Analytics solutions
Orange is one of the largest telecommunication companies worldwide that serves a huge percentage of the Egyptians. And since they have thousands of sites all over Egypt. They had a need to make sure that all sites connects together efficiently and they needed to gather data as fast as possible to be able to maintain the level of service provided. It was crucial to detect any issue that arises and the exact geographic location where the issue occurred.
Project Solution Description:
Intercom Enterprises offered SAP Business Intelligence solution that generates dashboards, reports based on Esri’s GIS technologies that provide geographical data. The solution provides a map with all the required details and all the information needed about the entire network. Intercom Enterprises professional team had the solution up and running in a remarkable timeline.
This solution allowed upper management to have 24/7 access to all Orange Egypt locations, and all the data they needed to every node in the network. Since the solution shows the status of every node on the network whether it is active or down this reduces any downtime that might affect the customer service